Connected services FAQs
For additional information about SiriusXM Guardian™, active subscribers can push the ASSIST button (if equipped) and then select SiriusXM Guardian™ Call on your in-vehicle touchscreen to contact SiriusXM Guardian™. Your call will be directed to a SiriusXM Guardian™ agent or held in a queue until an agent is available. If you do not have an active subscription, push the ASSIST button and press the Activate button on the touchscreen to activate services.
CONNECTED SERVICES SOS FAQS — IF EQUIPPED
1. What happens if I accidentally push the SOS Call button on the mirror or overhead console?
You have 10 seconds after pushing the SOS Call button to cancel the call. To cancel the call, either push the SOS Call button again, or press the Cancel button on the in-vehicle touchscreen.
2. What type of information is sent when I use the SOS Call button from my vehicle? Certain vehicle information, such as make and model, is transmitted along with the last known GPS location.
3. When could I use the SOS Call button? You can use the SOS Call button to make a call if you or someone else needs emergency assistance.
CONNECTED SERVICES REMOTE DOOR LOCK/UNLOCK FAQs
1. How long does it take to unlock or lock the door? Depending on various conditions, it can take up to three minutes or more for the request to get to your vehicle.
2. Which is faster, my key fob or the Mobile App?
Your key fob will lock/unlock the door more quickly, however its range is limited and your Mobile App comes in handy for these and other situations.
3. Will my vehicle be safe if I lose my device?
People sometimes lose their mobile devices, which is why security measures have been engineered into the Mobile App. Asking for your username, password and SiriusXM Guardian™ Security PIN are required for the activation of Remote services through your mobile device. It is your responsibility to protect your passwords and PINs.
4. Why can’t all mobile devices use the Mobile App? The Mobile App is compatible with most devices with the Apple® and Android™ operating systems. The capabilities of these devices allow us to remotely command your vehicle. Other operating systems may be supported in the future.
5. Why is the Mobile App running slow? The Mobile App relies on a mobile network connection from your device to send commands to your vehicle which must have an operable LTE (voice/data) or 3G, 4G (data), or 5G (data) network connection. If either your device or your vehicle is in an area with below average coverage, it may take longer to log in and send commands.
CONNECTED SERVICES ROADSIDE ASSISTANCE FAQs
1. What is the phone number for roadside assistance call? The phone number is:
○ US: 1-800-521-2779
○ Canada: 1-800-363-4869
2. If I am subscribed to SiriusXM Guardian™, does it cover towing or other expenses incurred by using roadside assistance? No, however your new vehicle may include Roadside Assistance Call services.
CONNECTED SERVICES SEND & GO FAQS — IF EQUIPPED
1. How long does it take to send the route and destination to my vehicle? Depending on various conditions, it can take up to three minutes for the request to get through to your vehicle.
2. Can I cancel a route I sent to my vehicle? Yes, once you enter your vehicle, and start the engine, the pop-up message stating that you have a new route will appear. There is an exit button on the pop-up that will cancel the route if selected.
3. Can I select a different route than the most recent one I sent to my vehicle? Yes, once you enter the vehicle, and start the engine, the pop-up message offers a “Locations” option.
Once “Locations” is selected, you can choose from a list of recently sent destinations.
CONNECTED SERVICES VEHICLE FINDER FAQs
1. Can someone else locate my vehicle? Your vehicle may be located by anyone who has your PIN and access to your account. It is your responsibility to guard your PIN accordingly.
See the Uconnect and SiriusXM Guardian™ terms of service for more information.
2. How long does it take to sound my horn and flash the lights? Depending on various conditions, it can take three minutes or more for the request to get through to your vehicle.
3. How do I turn off the horn and lights after I turn them on? If you are close enough to the vehicle, you can use the key fob to turn off the horn and lights by pushing the red Panic button.
CONNECTED SERVICES STOLEN VEHICLE ASSISTANCE FAQS — IF EQUIPPED
1. Can someone locate my vehicle? To enhance your privacy, and the privacy of others using your vehicle, a stolen vehicle police report is required for you to activate this service. You must involve local law enforcement to have SiriusXM Guardian™ locate your vehicle. We may also locate the vehicle for other law enforcement or government agencies, subject to a valid court order telling SiriusXM Guardian™ to do so. We will also provide the service for FCA entities to locate a vehicle that you have purchased through them.
2. How will I know if my vehicle is recovered? After you provide the SiriusXM Guardian™ Customer Care agent with the stolen vehicle report, the agent will work together with law enforcement to try to locate your vehicle. If your vehicle is recovered, you will be contacted by law enforcement.
3. Can SiriusXM Guardian™ lower my insurance rates? Some insurance providers offer lower rates on vehicles equipped with systems that can deter auto theft. When shopping for insurance, be sure to inform the insurance provider of your SiriusXM Guardian™ connected services subscription to find out if the insurance provider can offer you a lower rate.
NOTE:
Neither FCA nor SiriusXM® are insurance companies, and SiriusXM Guardian™ is not an insurance product. You are responsible for obtaining insurance coverage for your vehicle and yourself.
CONNECTED SERVICES REMOTE VEHICLE START FAQs
1. How long does it take to remotely start my vehicle? Depending on various conditions, it can take three minutes or more for the request to get through to your vehicle.
2. Which is faster, my key fob or the Mobile App?
Your key fob will remote start your vehicle more quickly. However its range is limited. For example, when you are leaving the stadium after the game, you can use the Mobile App to remote start your vehicle and have the inside of your vehicle comfortable by the time you get to it.
3. Will my vehicle be safe if I lose my wireless device? People sometimes lose their wireless devices, which is why security measures have been engineered into the Mobile App. Asking for your username, password and SiriusXM Guardian™ Security PIN help to ensure that nobody can start your vehicle if they happen to find your device.
4. Can someone drive off with my vehicle using the App? No. Driving your vehicle still requires the keys to be in the vehicle. The Remote Start feature simply starts the engine to warm up or cool down the interior before you arrive.
5. Can I stop a vehicle that is being driven with the cancel Remote Vehicle Start command?
No. If the vehicle is in motion, the cancel Remote Vehicle Start button will not stop the vehicle.
6. Why can’t all mobile devices use the Mobile App? The Mobile App has been designed to work on most devices with the Apple® and Android™ operating systems. The capabilities of these devices allow us to remotely command your vehicle. Other operating systems may be supported in the future.
CONNECTED SERVICES REMOTE HORN & LIGHTS FAQs
1. How long does it take to sound my horn and flash the lights? Depending on various conditions, it can take three minutes or more for the request to get through to your vehicle.
2. Which is faster, my key fob or the Mobile App?
Your key fob will sound the horn and flash the lights quicker; however, its range is limited.
3. How do I turn off the horn and lights after I turn them on? If you are close enough to the vehicle, you can use the key fob to turn off the horn and lights by pressing the red Panic button. Otherwise, Remote Horn & Lights will continue for a maximum of three minutes.
4. Why can’t all mobile devices use the Mobile App? The Mobile App has been designed to work on most devices with the Apple® and Android™ operating systems. The capabilities of these devices allow us to remotely command your vehicle. Other operating systems may be supported in the future.
CONNECTED SERVICES ACCOUNT FAQS — IF EQUIPPED
1. How do I register for my SiriusXM Guardian™ account? There are three ways that you can register your SiriusXM Guardian™ Account:
○ Push the ASSIST button. A call will be placed to an agent who can assist in registering your new account.
○ Press the Activate Services icon in the Apps menu. Select the button to speak with an agent, who can assist in registering your new account.
○ Press the Activate Services icon in the Apps menu. Enter your email on the touchscreen and then follow the prompts from the provided email. You will receive an email with an activation link that will be good for 72 hours. Once you click the activation link, you will be prompted to fill out your information and accept Terms and Conditions.
Then, you will be directed to the SiriusXM Guardian™ home page to complete your profile and demo the remote services.
2. Why do I need an email address? Without an email address, customers cannot register for SiriusXM Guardian™. Customers need to register so they can subscribe to receive additional services and create a SiriusXM Guardian™ Security PIN for remote command requests.
3. How do I create a SiriusXM Guardian™ security PIN? Set up your SiriusXM Guardian™ Security PIN during the registration process. The SiriusXM Guardian™ Security PIN will be required to authenticate you when accessing your account via SiriusXM Guardian™ Call or performing any remote services, such as Remote Door Lock/Unlock, Remote Horn & Lights, or Remote Vehicle Start.
4. What if I forgot my SiriusXM Guardian™ security PIN? If you’ve already activated services and forgot your SiriusXM Guardian™ Security PIN, you can reset the PIN by selecting Edit Profile on your Owner’s Site.
5. How do I update my SiriusXM Guardian™ payment account address? Your SiriusXM Guardian™ Payment Account address can be updated online, or by calling SiriusXM Guardian™ Customer Care from ASSIST in your vehicle. To update online: login to your Owner’s Site, and select Edit Profile > SiriusXM Guardian™ Payment Account.
6. How do I update my SiriusXM Guardian™ profile? Your name, home address, phone number, email address and SiriusXM Guardian™ Security PIN can be updated online on your Owner’s Site. Log in to your Owner’s Site then select Edit Profile to edit your personal information. Make your edits and click Save.
7. Can I try features or packages before I buy them? Your new vehicle purchase may have come with an included trial period for certain Apps and services.
8. Can I access every App and service while driving? No, some applications and services are not available while driving. For your own safety, it is not possible to use some of the touchscreen features while the vehicle is in motion (e.g. key pad).
9. What happens when my subscription comes up for renewal? If you have added a credit card to your account information, your subscription will be automatically renewed for a term length in accordance with the service plan that you have selected at the then current subscription rate and on every renewal date thereafter, unless you cancel your subscription by calling SiriusXM Guardian™ Care. If you have not added a credit card to your account, SiriusXM Guardian™ will send you an email or letter in advance of your expiration date to remind you that your subscription is ending soon.
10. How do I manage my SiriusXM Guardian™ notification preferences? Contact SiriusXM Guardian™ Customer Care, or go to your Owner’s Site and then update your preferences on the SiriusXM Guardian™ customer web portal.
11. How do I purchase a subscription? Contact SiriusXM Guardian™ Customer Care by pushing the ASSIST button on your rearview mirror or overhead console.
12. How do I update my credit card information?
Login to your Owner’s Site, and select Edit Profile, then select SiriusXM Guardian™ Payment Account.
13. How do I find out how much longer I have on my subscription? Contact SiriusXM Guardian™ Customer Care.
You also can visit your Owner’s Site and choose a subscription to view its expiration date. When your subscription is about to expire, you will receive an email or letter of notification.
14. Can I get a refund if I have not used the entire subscription? Prorated refunds are provided from the date of cancellation for annual plans or longer. Please see the Uconnect and SiriusXM Guardian™ Terms & Conditions for refunds related to billing plans of other lengths and other circumstances.
15. Can I cancel a subscription before it expires?
Yes. If you have an annual subscription, your subscription will be canceled the day you cancel. If you have a monthly subscription, your subscription will be canceled on the last day of the month in which you choose to cancel.
16. What should I do if I want to sell my vehicle?
Before your vehicle is sold to a new owner, you’ll want to remove your account information. This process removes all personal information, returns the Uconnect system to its original factory settings, removes all SiriusXM Guardian™ connected services and account information. To remove your account information from the Uconnect system, contact SiriusXM Guardian™ Customer Care.
17. What if I forgot to remove my account information before I returned my lease vehicle or sold it? Contact SiriusXM Guardian™ Customer Care.
18. What will happen if an operable LTE (voice/ data), 4G (data), or 5G (data) network connection compatible with my device is temporarily unavailable? The SOS Call and ASSIST buttons will NOT function if you are not connected to an operable LTE (voice/data) or 3G, 4G (data), 5G (data) network. Services that required your smartphone only direct calls to Roadside Assistance Call may be functioning if you have an operable network.
DATA COLLECTION & PRIVACY
The Uconnect system collects and transmits data which may include information about your vehicle, your vehicle’s health and performance, your vehicle’s location, your utilization of the features in your vehicle, and other data. The collection, use and sharing of this information is required to provide the SiriusXM Guardian™ connected services and is further described by the Uconnect Privacy Policy, which can be found at www.driveuconnect.com/connectedservices/ privacy.html (US Residents) or www.driveuconnect.ca (Canadian Residents).
This information may be collected by SiriusXM® Connected Vehicle Services Inc. and shared with FCA US LLC for the purposes stated in the Uconnect Privacy Policy. Vehicle health and diagnostic information including location data may be used by Uconnect to provide a Vehicle Health Report to you.
Even if you cancel your SiriusXM Guardian™ subscription, this vehicle diagnostic health information, including location data, may still be transmitted from your vehicle and you may still have a Vehicle Health Report sent to you.
Use of any of the Connected Services including SiriusXM Guardian™ is deemed to be your consent to the collection, use and disclosure of this information in accordance with the Uconnect Privacy Policy. If you do not want this information to be collected, used, or shared, you must cancel your Uconnect services in their entirety by contacting us as referenced in the Uconnect Privacy Policy.